Loading policy
This policy covers the marketing communications DYSTOWNED sends and how to control them. It does not cover transactional messages such as order and shipping confirmations, which are sent for every purchase.
We only send marketing communications to those who have explicitly consented to receive them, and we make it easy to opt out at any time.
Email Campaigns: Product launches, seasonal drops, exclusive access to limited releases, and brand updates.
SMS/Text Messages: Time-sensitive notifications about product availability, order updates, and exclusive early access (only with explicit consent).
Push Notifications: App-based notifications about new arrivals, restocks, and personalized recommendations.
Direct Mail: Occasional physical mailings for special releases or brand collaborations (premium customers only).
We obtain your consent for marketing communications through:
Consent is always voluntary and clearly explained. Pre-checked boxes are never used for marketing consent.
Email Frequency: Typically 1-2 emails per week, with additional communications during product launches or special events.
SMS Frequency: Maximum 4 messages per month, primarily for urgent notifications and exclusive access.
Content Standards: All communications reflect DYSTOWNED's minimalist aesthetic and focus on product craftsmanship, authenticity, and brand philosophy.
We may personalize marketing communications based on:
Personalization helps us send more relevant content and reduces unwanted communications.
We may work with trusted third-party services for:
All partners are required to maintain the same privacy and security standards as DYSTOWNED and may only use your information for authorized purposes.
You can opt out of marketing communications at any time:
Opting out is immediate for future communications. You may still receive transactional messages related to your orders or account.
We retain marketing contact information for as long as you maintain consent or until you request deletion. Inactive subscribers may be removed after 2 years of non-engagement.
Even after opting out, we may retain your information on a suppression list to ensure we don't accidentally re-add you to marketing communications.
Our marketing practices comply with applicable laws including:
Email: contact@dystowned.com